Refund Policy | Wild Compass Travels

Last updated: April 2026

1. Cancellation by Customer

We understand that travel plans can change. Our cancellation policy is designed to be fair to both the customer and the driver:

More than 2 hours before pickup: Free cancellation. No charges applied.
Within 2 hours of pickup: ₹200 cancellation fee (to compensate driver for preparation and fuel).
No-show (customer absent without prior notice): Full minimum fare charged as per vehicle type.

2. Cancellation by Company

In the unlikely event that we are unable to fulfil a confirmed booking due to vehicle breakdown, driver unavailability, or force majeure:

We will inform you as early as possible and make every effort to arrange an alternative vehicle
If no alternative is available, any advance payment made will be fully refunded
We are not liable for any consequential losses (missed flights, delayed events, etc.)

3. Advance Payments

For outstation bookings, we may request a partial advance to confirm the booking. This advance is:

Fully refundable if cancelled more than 2 hours before pickup
Adjusted against the final fare on trip completion
Non-refundable in case of customer no-show or cancellation within 2 hours of pickup

4. Refund Process

Approved refunds will be processed via the same payment method used for advance (UPI, bank transfer, or cash) within 3–5 working days of cancellation confirmation.

To request a refund, contact us via:

5. Disputes

In case of any disputes regarding fares or refunds, please contact us directly. We aim to resolve all disputes amicably within 48 hours. Our decisions are final and binding. For unresolved disputes, jurisdiction lies with courts in Prayagraj, Uttar Pradesh.

6. Changes to This Policy

Wild Compass Travels reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this website. Please review this page periodically.